At TGV Americas we are looking for an Application Support Analyst who has +4 years of experience providing application support services and Help Desk processes at expert level 3 and 4 for JD Edwards in the Manufacturing and Distribution functional areas of WorldSoftware and EnterpriseOne.
🏠 Remote work
⏱ Full-time availability
🗣 Advanced or conversational English (mandatory)
🖊 Modality of contractor
📌 Skills and required Experience:
• +4 years of experience in application support for JDE World and OneWorld/EnterpriseOne applications, depending on area of expertise.
• Create Functional documentation.
• Track issues and meet SLA requirements.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Excellent customer focus and communication, friendly interaction and passion to help customers with their software issues
• Ability to work within a close team environment. With teams in all regions.
• Knack for customer service and patience to deal in situations where customer can be in a panic
• Need to provide calm, caring and confident character while helping customer and other team members
• Must have good analytical ability and strong resources to utilize for resolving issues
• Ability to work close with customer’s users
• Spoken languages other than English can be beneficial to business
• Must have good communication skills (written and oral) to work with customers and management
• Thorough and complete sentences to describe solutions in customer cases and in related requirements specifications and design documents
• Needs to be creative in finding solutions
• Must have good understanding and scope of software to know how a change can impact other parts of the software.
TGV awaits you, do you dare?
#TeamTGV #TGV
